A new UK-wide survey commissioned by Southgate Global has revealed a strong shift among logistics and fulfilment operators towards repairing, rather than replacing, equipment — despite lingering concerns about cost and downtime.
The research, which coincides with the government’s latest Industrial Strategy highlighting the logistics sector’s role in economic growth and decarbonisation, shows nearly two-thirds (65%) of businesses now prioritise repairs over outright replacements. Respondents ranked equipment maintenance as a top operational priority, with companies citing the need to reduce costs, minimise disruption, and extend equipment life.
However, the survey also found widespread confusion about the availability and value of repair services. Many businesses still replace machinery unnecessarily, fearing high repair costs or extended downtime, with one-third relying only on ad-hoc contractors rather than a structured maintenance programme.
Despite the government’s emphasis on sustainability, only 39% of respondents said meeting environmental goals was a priority — behind cost reduction and efficiency.
Southgate, which supplies equipment, consumables and servicing for packing and fulfilment operations, has expanded its Technical Services team and launched its ServAgree app to address these needs. The company offers bespoke maintenance programmes and on-site repairs through its nationwide mobile service, with more than 40 technicians servicing over 5,000 pieces of equipment weekly.
The company says its approach reduces downtime, extends equipment life, and helps customers align with their ESG goals. While repair is not always the best option, Southgate says it advises customers when replacement would deliver better performance or value.
John Maher, Head of Technical Services at Southgate Global, said the findings reflected a clear trend in the market: “As organisations prepare for peak periods within the framework of the UK’s Industrial Strategy, ensuring equipment readiness while managing costs and sustainability goals is more important than ever.”
