The International Labour Organization (ILO) has adopted conclusions aimed at strengthening occupational safety and health across the retail sector, addressing emerging risks associated with technological, organisational and environmental changes.
Representatives of governments, employers and workers agreed the recommendations during an ILO technical meeting in Geneva from 28 September to 2 October.
The conclusions cover retail businesses, including warehousing and distribution operations, reaffirming that safe and healthy working conditions are a fundamental right for all workers.
Managing workplace risks from digital technology
Digital transformation was a central focus, with participants examining how artificial intelligence, automation and other technologies affect workplace safety.
While these systems can improve productivity, risk assessment and training, the ILO highlighted potential concerns involving workload, employee monitoring, privacy, data protection and algorithmic bias.
The recommendations emphasise worker consultation and human oversight when introducing technologies that could affect occupational safety and health.
Addressing psychosocial hazards in retail
The conclusions prioritise prevention through workplace risk assessments and the hierarchy of controls.
Particular attention is given to psychosocial hazards associated with staffing levels, working hours, organisational change and workplace monitoring.
Violence and harassment, including incidents involving customers and other third parties, are also identified as significant concerns.
The recommendations additionally call for gender considerations within workplace safety policies and risk assessments, reflecting the substantial proportion of women employed in retail.
Strengthening occupational safety standards
Governments are encouraged to improve labour inspection, occupational safety data collection and institutional capacity, alongside protections addressing extreme weather.
The ILO also recommends practical training, information and technical support for smaller businesses, while extending occupational safety services to informal workers.
Future ILO activities will focus on implementing international labour standards, strengthening social dialogue and developing sector specific guidance.
The organisation will also support improved safety data collection and share examples of effective workplace prevention measures across the retail industry.
Vera Paquete-Perdigão, Director of the ILO’s Governance and Sectoral Policies Department and Secretary-General of the meeting, said:“Retail is changing quickly. These conclusions show that innovation and sustainable enterprises can advance with effective worker protection.
“They provide a tripartite framework to strengthen prevention and manage technological change through social dialogue.”
